Support

SurfPopup helps you improve your surf pop-up: film your takeoff from the side and get frame-by-frame coaching, all on-device.

Contact

Email: support@surfpopup.app

Please include your iOS version and what you were doing when the problem happened. If the app crashed, the in-app Settings → Contact support button pre-fills a subject line that flags any crash logs on your device.

Common questions

Why couldn't my clip be scored?

The analyzer needs clean side-on tracking of your whole body. Film from the side, with your full body in frame, in good light. The in-app Filming Guide shows the exact setup.

Where are my videos stored?

Privately inside the app on your iPhone and — if iCloud backup is on — in your own private iCloud, which only you can access. See the Privacy Policy.

What happens if I lose or replace my phone?

If iCloud backup was on, install SurfPopup on the new phone, sign in to the same iCloud account, and your sessions and profile restore automatically on first launch.

How do I turn iCloud backup on or off?

In the app: Settings → iCloud backup. It's on by default when you're signed in to iCloud, and nothing is uploaded if you're not.

How do I delete my data?

Settings → Delete all data removes your sessions, videos, and profile, including iCloud backup copies. If you delete the app without doing that first, any iCloud backup remains until you remove it in iOS Settings → iCloud → Manage Account Storage. Anonymous Pro purchase records are kept by Apple and RevenueCat for financial recordkeeping — see the Privacy Policy.

How do I cancel SurfPopup Pro?

Subscriptions are managed by Apple: iOS Settings → [your name] → Subscriptions. See the Terms of Use for details.